About This Course
What you will learn:
- The importance of listening
- The differences between listening and reflective listening
- The skills and steps of reflective listening
Shh…Just Listen says it well. Listening is one of the most important communication skills. Youth often let parents know that they are not listening; and often they are not, not really. Lack of communication continues to be one of the major problems in families today.
Reflective listening is a technique that focuses on the speaker and helps the listener ensure the content is heard and understood. It also assists the listener with understanding the speaker’s feelings involved with the conflict or situation.